Effective Date: March 5, 2025
Welcome to Novolodge (https://novolodge.com). This Privacy Policy explains how
we collect, use, and share information when you use our website and services. By using Novolodge, you agree to the
terms of this Privacy Policy.
Information We Collect
We collect information to provide and improve our vacation rental booking services. The types of information we
collect include:
Personal Information:
- Name
- Email address
- Phone number
- Postal address
- Payment information (e.g., credit card details, processed securely through third-party payment processors)
- Booking details (e.g., dates of stay, number of guests)
- Information provided when you create an account or contact us.
- Information provided when you fill out contact forms.
Usage Information:
- IP address
- Browser type
- Device information
- Pages visited
- Referring website
- Cookies and similar technologies (see our Cookie Policy below)
Information from Property Owners/Managers:
- Property details
- Contact information
- Availability and pricing
How We Use Your Information
We use your information for the following purposes:
- To process and manage your vacation rental bookings.
- To communicate with you about your bookings, inquiries, and updates.
- To provide customer support.
- To improve our website and services.
- To personalize your experience.
- To send promotional emails and newsletters (you can opt out at any time).
- To comply with legal obligations.
- To facilitate communication between renters and property managers.
- To process payments.
- To prevent fraud.
Sharing Your Information
We may share your information with:
- Property Owners/Managers: To facilitate bookings and communication.
-
Third-Party Service Providers: To process payments, send emails, and provide other services. These
providers are contractually obligated to protect your information.
- Legal Authorities: If required by law or to protect our rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
Data Security
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy
Policy, unless a longer retention period is required or permitted by law.
Your Rights
You have the following rights:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Opt-Out: You can opt out of receiving promotional emails and newsletters.
- Data Portability: You can request to receive a copy of your data in a machine readable format.
To exercise these rights, please contact us at info@novolodge.com.
Cookie Policy
We use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your
device that help us remember your preferences and track usage.
Types of Cookies:
- Essential cookies: Necessary for the website to function.
- Analytics cookies: Help us understand how users interact with our website.
- Marketing cookies: Used to personalize ads and promotions.
You can manage your cookie preferences through your browser settings.
Children’s Privacy
Novolodge is not intended for children under the age of 13. We do not knowingly collect personal information from
children under 13. If we become aware that we have collected personal information from a child under 13, we will
take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy
Policy on this page. Your continued use of Novolodge after any changes constitutes your acceptance of the new
Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Novolodge
Email:
info@novolodge.com
